Good Customer Service, What Is It To You?
Lately, I've witnessed something that troubled me these past few days, but before I kiss and tell, I would pretty much like to say that this post, I think, is dedicated to all those, well most of them, hard-working sales assistants who fights tiredness, clearing their never ending stocks in their shops, satisfying different type of customers all day and all night, with only three things in their mind that are, "The Customer's Always Right.", "The Customer's Always Right." and "The Customer's Always Right." Sickening, yeah... but true. This phrase have been instilled or somewhat forced to stay in their mind throughout their career even before the day they started working since... training day... oooh... aaah...
Customer service skills have to be used the same way it have been taught to be used and some have to be used with a little bit of... common sense. I mean, how would you feel if the sales assistant stays close by walking around the shop with you right after you've entered the shop, behaving exactly like your very own personal assistant or sometimes, your fashion advisor? Activating every single time you touch an item with discount information and cost information, even before GST... I mean... oh my goodness... You know, that's somewhat annoying to me and to most, I am sure of it. Arghhh! Give us space pleaseee...
Somehow, it's nice to know that there are some others who would put effort to go an extra mile just to serve you better. I mean to the extent of helping you to buckle up the shoe that you're trying on. Now that's where customers' independence may be disturbed and it can be annoying sometimes, but they're just trying to be nice... really. It's not like there's tips to be given or something and hey, at least you won't get be blamed if the buckle spoils out of a sudden. Heheheee. Yeah... so... a thank you would be nice, but of course if you're having a really bad day, then I'd totally understand... I don't want to hear any thank you, bi-atch or anything quite similar to that.
Do you want to know more?
Do you want to know more?
Customer service skills have to be used the same way it have been taught to be used and some have to be used with a little bit of... common sense. I mean, how would you feel if the sales assistant stays close by walking around the shop with you right after you've entered the shop, behaving exactly like your very own personal assistant or sometimes, your fashion advisor? Activating every single time you touch an item with discount information and cost information, even before GST... I mean... oh my goodness... You know, that's somewhat annoying to me and to most, I am sure of it. Arghhh! Give us space pleaseee...
Somehow, it's nice to know that there are some others who would put effort to go an extra mile just to serve you better. I mean to the extent of helping you to buckle up the shoe that you're trying on. Now that's where customers' independence may be disturbed and it can be annoying sometimes, but they're just trying to be nice... really. It's not like there's tips to be given or something and hey, at least you won't get be blamed if the buckle spoils out of a sudden. Heheheee. Yeah... so... a thank you would be nice, but of course if you're having a really bad day, then I'd totally understand... I don't want to hear any thank you, bi-atch or anything quite similar to that.
Do you want to know more?
Do you want to know more?
posted by Muhammad Shalih @ 7:15 AM
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